It is now one of the largest, best-known fast food franchises in the world, with over 18, branches in countries, and you'd be hard-pressed to find someone who doesn't recognize the white hair and matching suit of Colonel Sanders. While the decidedly tasty chicken has played a part in that success and who can forget the mashed potatoes, gravy, and biscuits?
It so happened that KFC ran out of chicken.
The franchise which serves many across the UK was forced to close about of its restaurants in the country, while leaving workers redundant. It turned out that KFC made a decision recently to change its poultry delivery company from Bidvest, an expert food distribution company with distribution networks across the UK, to DHL which has just one.
But this is not the news. The story is that after getting lots of flak from the UK public over its inability to satisfy their chicken cravings for such an extended period of time, KFC management saw it necessary to publish an apology on national newspapers admitting their error. A chicken restaurant without any chicken.
Huge apologies to our customers, especially those who travelled out of their way to find we were closed.
Thank you for bearing with us. The tongue-in-cheek, informal, self-deprecating manner of the apology, took the message home to many, highlighting the sincerity of the message. It lets customers know they are being listened to and their concerns are taken seriously.
But that is exactly what KFC did! They looked at the situation, recognised the enormity of the situation, and decided that only a sincere apology will suffice. With this statement, the restaurant has made it clear how much the staff members are valued.
This public show of appreciation is a much-needed boost to their morale to do even more — just what KFC needs. For many customers across the UK demanding to know what the franchise is doing to sort the problem, KFC had a ready answer — the situation is being put under control.
This part of the statement is however somewhat tricky. The rule is to never misrepresent the situation. When KFC issued the apology, most of their restaurants were back in operation and it was obvious that concrete steps had been taken to remedy the situation.
Winning all the way. KFC may have lost lots of money over the logistic crisis it found itself but they are big winners on the long run. The masterful manner in which the crisis was managed, endeared the brand to many who do not reckon with it, while the buzz generated, serves as an important reminder about the value of the KFC to British culture.Dec 08, · (Newser) – Kentucky Fried Chicken wants to take over Africa.
Like McDonald's and other fast-food giants, KFC parent company Yum Brands has . KFC and Whitbaker on the same list.
Hmmm. Both nice I visit both (playing D.A I wonder why KFC versus Johnny Rockets or even a local joint like TFC which also has good food / sweet sensations etc). Kentucky Fried Chicken Office in , Aminu Kano Crescent. Find Address, Phone Number, Contact Details, customer care, email office address, reviews & ratings.
Visit VConnect for Kentucky Fried Chicken in Wuse, Abuja. Find the latest business news on Wall Street, jobs and the economy, the housing market, personal finance and money investments and much more on ABC News.
US-based global fast food giants McDonald’s and Kentucky Fried Chicken (KFC) are expanding in Africa and are looking to get into high growth markets on the continent in Nigeria and Ethiopia Respectively.
Feed your next party, office get together, or family reunion with Catering by KFC. Choose your KFC chicken: original recipe, extra crispy, Kentucky grilled chicken, extra crispy tenders, hot wings and popcorn nuggets. Dec 08, · (Newser) – Kentucky Fried Chicken wants to take over Africa. Like McDonald's and other fast-food giants, KFC parent company Yum Brands has .
Kentucky Fried Chicken® has been an American favorite in quality fast food for generations and we have the full menu with prices for you here. Whether you dine in, drive through, or stay for the buffet, KFC is a great place to go for a filling and delicious fried chicken meal.